Return Policy

Cancellation and Exchange

1.1 Order Cancellation

You may cancel or modify your order before it is packed by sending an email to our support team.

Refunds are typically processed within 3–7 business days of receiving and inspecting your return.

We do not currently offer direct product exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

1.2 After Packing

Once your order has been packed, cancellation or changes are no longer possible. In this case, you must wait until the goods arrive and then return them in accordance with our return policy (see Section 2).
As our products are shipped from Asia, longer transit times may occur and are beyond our control. If your order is already in transit, cancellation is not possible. However, you may still notify us in advance of your intent to cancel. To ensure a smooth return, please send us the dispatch confirmation of your return shipment.

If your package has not arrived within 30 days of dispatch, please contact us so we can initiate an investigation. Refunds for lost packages will only be processed based on courier confirmation and eligibility.

1.3 Automated Processing

Please note that we operate a fully automated system. Orders are processed immediately. A refund prior to delivery is only possible within 24 hours of placing the order.

Returns and Refunds

2.1 Policy Overview

Our returns policy is part of the general terms and conditions for using our website.

2.2 Return Window

If you are not fully satisfied with your order, you may return it within 30 days from the date you (or a designated third party) receive the goods. Please notify us via email before returning the item.

2.3 Return Shipping

Return postage and handling costs are the responsibility of the customer.

2.4 Condition of Returned Goods

We must receive the returned goods in order to process a refund. All items will be inspected upon arrival.

2.5 Product Requirements

Returned items must:

  • Be in unused condition.

  • Include untampered product labels.

  • Be in their original packaging.
    If items arrive damaged or in an unsuitable condition, we reserve the right to refuse the return.

2.6 Processing Time

The time required to process your return depends on the details of your order.

2.7 Refund Approval

Once we approve the condition of the returned item, you will receive an email notification. The refund will then be issued to the original payment method.

2.8 Completion of Cancellation

The cancellation process is complete once we receive the returned goods.

2.9 Delayed Delivery

Due to international shipping from Asia, delivery may take longer. If your order is in transit, cancellation is not possible. Please wait for delivery and return the goods afterward.
An early refund is only possible if the goods have not been received 30 days after the order date, and we have not been able to confirm delivery.

Steps to Cancel an Order

  1. Request a cancellation form from our support team.

  2. Complete, sign, and scan the form and email it back to us.

  3. Return the goods to the following address:

Name: Tu Hongming  
Phone: +86 177 5775 9612  
Address: F2, Building 8, No. 89, Siyuan Road  
Yidong Industrial Zone, Niansanli Street  
Yiwu, Jinhua, Zhejiang Province 322000, China

Important: Only use a shipping method with a tracking number. This helps us clearly identify and assign the return to your order and ensures prompt refund processing.